1. Service Provided As Is
SoarSCRM will use its best efforts to keep the service stable and its features available. However, to the extent permitted by applicable law, the service is provided on an "as is" and "as available" basis, and we make no express or implied warranty that the service will be entirely uninterrupted or error-free, or that it will meet all of your specific requirements. This section does not affect the explicit commitments we make in the Terms of Service.
2. Third-Party Platform Limitations
SoarSCRM works in conjunction with third-party platforms such as WhatsApp, Telegram, and LINE. Changes to their rules, interfaces, account policies, or service status (including but not limited to interface changes, rate limiting, and account bans) may make certain features unavailable or degrade the experience. We will do our best to adapt and flag risks, but we are not responsible for the actions of third-party platforms or the losses they cause (such as an account being banned by a platform). Please follow each platform’s terms of service to reduce these risks.
3. Third-Party Content Risks
Messages, files, links, and other content you receive while using the service come from third parties (such as your customers or other platform users) and may contain threats, defamation, infringement, fraud, or other unlawful information. Such content does not represent the position of SoarSCRM, and we are not responsible for its truthfulness or legality. Please assess it yourself and stay vigilant; risks arising from relying on or using such content are borne by you.
4. User Responsibility and Indemnification
You must ensure that your use is lawful and compliant, following the laws and regulations of your region and the regions your business reaches, as well as third-party platform rules. If your non-compliant outreach, spam marketing, infringement, fraud, or similar conduct leads third parties to assert claims against, seek compensation from, or trigger penalties on SoarSCRM or its partners, you bear full responsibility; if SoarSCRM or its partners suffer losses as a result, you shall compensate them in accordance with the law.
5. Service Availability
We strive to keep the service running stably, but system maintenance, network failures, power outages, force majeure (such as natural disasters, war, or policy changes), or third-party service disruptions may cause interruptions, delays, or data-sync anomalies. When this happens, we will do our best to restore the service promptly, but to the extent permitted by applicable law we are not liable for indirect losses caused thereby.
6. Accuracy of Information
Product descriptions, pricing, feature introductions, and resource content on the website may change as versions are updated; they are for reference only and do not constitute an offer or commitment. The actual service is governed by the product, your order, and the admin console as they appear in practice. Links to third-party websites are provided for convenience only, and their content is the responsibility of those third parties.
7. Contact Us
If you have any questions about this disclaimer, please contact us through official support channels or by email at [email protected].