Traceable conversations
Keep key chat history, customer notes, and follow-up status in one place, so context survives every handover.
Data Retention
Chat Backup & Operations Analytics
Capture customer conversations, follow-up actions, and team performance scattered across WhatsApp, Telegram, LINE, and more — ready for review, handover, and risk control.
Core Value
Know exactly what happened each day
SoarSCRM does more than store messages — it turns conversations into business data you can search, track, and review.
Team dashboard
View reply volume, customer counts, and conversion actions by account, member, or platform — no more relying on verbal updates.
Risk alerts
Sensitive words, unusual deletions, and long-unanswered chats surface faster, closing blind spots in private-channel operations.
Auto-capture chat history across platforms
Chats, customer tags, notes, and attachments are archived together, so the team can search quickly by customer, member, or date.
- Cross-platform conversation search
- Retain follow-up context
- Shared by support, sales, and operations
Turn support actions into management data
From message volume and response speed to new-customer trends, see where the team needs more headcount, training, or a change in strategy.
- Measure member workload
- Track customer growth trends
- Support team performance review
Smoother data handover
When accounts, customers, or members change, chat history and customer records stay within the team's assets.
- Reduce reliance on personal accounts
- Lower customer data loss
- Help new hires ramp up fast
