1. Data Security and Privacy Protection
We protect your chat records, customer data, and account information with industry-standard encryption (such as AES-128 and TLS), apply masking to customer account identifiers displayed in the client, and enforce strict internal access controls and operation auditing. We promise never to sell your data to any third party, and we regularly review and upgrade our security systems.
2. Customer Assets Never Lost
Customer data accumulates independently in SoarSCRM under unified management — even if a third-party platform account is banned or malfunctions, the customer profiles, conversation records, and follow-up history you have built up will not be lost. Message backup supports cross-device restore, so switching or reinstalling devices never interrupts your business.
3. Multi-Platform Aggregation
We commit to continuously covering the world’s major customer channels: 15+ platforms including WhatsApp, Telegram, LINE, Messenger, Instagram, and TikTok, aggregated in one screen with two-way sync, and we keep adapting to new channels as platform ecosystems evolve — so your team never misses a customer message.
4. Native Translation and Product Quality
Built-in native realtime translation supports two-way translation across 200+ languages with no external tools required. We continuously improve translation accuracy, message-sync stability, and our customer profile, analytics, and team collaboration capabilities, releasing regular updates and promptly fixing issues reported by users.
5. Team Collaboration and Permission Control
Assign seats and conversation windows per channel with fine-grained permission management. Chat records and customer assets belong to your business — departing members cannot take customers with them, and managers always have full visibility into communications.
6. Transparent Pricing
We clearly present plans, pricing, and available capabilities before you purchase or renew. We will not raise prices arbitrarily, and we will never add charges without your knowledge. If prices change, we will give advance notice in a reasonable manner, and changes will not affect service within periods you have already purchased.
7. Subscription and Refund Protection
If anything goes wrong — such as duplicate charges or a successful payment without service activation — we will verify and promptly process a refund or compensation. For subscription changes and upgrades, we provide clear steps and support.
8. Around-the-Clock Customer Support
Telegram support is available around the clock. Whenever you run into issues with deployment, login, usage, or billing, contact us through official channels and we will do our best to respond promptly and follow through. We also keep publishing tutorials and resources to help your team get up to speed faster.
9. Fairness and Compliant Operations
We firmly reject discrimination of any kind and provide an equal, friendly product and service environment for all users. We respect and protect intellectual property, never infringe the lawful rights of third parties, and encourage customers to use SoarSCRM for business in a lawful, compliant way that respects third-party platform rules.
10. Ongoing Communication
We welcome your comments and suggestions at any time — every piece of feedback is taken seriously and informs how we improve our product and service.
For help or feedback, please contact us through official support channels or by email at [email protected].
The SoarSCRM Team