1. Scope of This Policy
This policy applies to information you submit or generate through the SoarSCRM website, desktop client, and related services. Information collected directly by third-party platforms you connect through SoarSCRM (such as WhatsApp, Telegram, and LINE) is governed by those platforms’ own privacy policies.
2. Information We Collect
1. Account information: basic information collected at registration, such as username, password, email address, and contact details.
2. Communication and backup data: after you authorize message backup, we store chat history, files, images, and customer records from your device for backup and cross-device restore. We do not upload this content without your authorization.
3. Order and billing information: order records, plan type, and payment status generated when you purchase or renew a plan. Payments are processed by third-party payment providers, and we do not store your full card details.
4. Device and log information: device model, operating system version, IP address, client version, and activity and error logs generated during use, for security and troubleshooting purposes.
3. How We Use Information
1. To provide, maintain, and improve the service: account login, multi-platform message aggregation, translation, backup and restore, and other core features.
2. Customer support: helping you troubleshoot login, sync, and billing issues.
3. Product improvement: analyzing feature usage and feedback to improve the product experience.
4. Security: detecting account anomalies and preventing fraud and abuse.
5. Marketing communications: with your consent, sending product updates and promotional information, which you can unsubscribe from at any time.
6. Legal compliance: fulfilling necessary obligations where required by laws, regulations, or regulators.
4. Data Storage and Protection
1. Retention period: we retain information only as long as needed to fulfill the purposes described in this policy. After you delete data or close your account, backup data will be deleted or anonymized within a reasonable period.
2. Encryption: sensitive data such as chat backups is stored using industry-standard encryption (such as AES-128), and data in transit is protected with TLS encryption.
3. Access control: we enforce strict internal permission management, so only authorized personnel can access user data within the necessary scope, with audit records kept of such access.
4. Security reviews: we regularly assess and upgrade our security systems. In the unfortunate event of a data security incident, we will notify you promptly as required by law and take remedial measures.
5. Information Sharing and Disclosure
We do not sell your personal information. We share only the necessary information in the following cases:
1. With your explicit consent;
2. With vendors and partners necessary to deliver the service (such as cloud hosting and payment providers), who are required to meet protection standards no lower than this policy;
3. As required by laws, regulations, regulators, or judicial proceedings;
4. In the event of a corporate restructuring, merger, or asset transfer, we will require the recipient to remain bound by this policy and will notify you of significant changes.
6. Your Rights
To the extent permitted by applicable law, you may: access, correct, or delete your personal information; view, copy, and export your chat backups and customer records within the product; manage the backup scope or turn backup off; unsubscribe from marketing communications; and close your account, after which we will delete or anonymize your information as described in Section 4.
To exercise these rights, use the in-product options or contact us at [email protected], and we will respond within a reasonable period.
7. Cookies and Similar Technologies
Our website uses cookies and local storage to remember language, appearance, and login preferences. We also use anonymous visitor and session identifiers together with campaign parameters to measure first-party landing, registration, and payment conversion. This acquisition attribution does not build a browsing profile across other websites, and campaign links must not contain email addresses, phone numbers, passwords, or payment details. You may clear cookies in your browser, which can reset preferences and attribution history.
8. Cross-Border Data Transfers
SoarSCRM serves customers globally, so your information may be stored and processed in compliant data centers outside your jurisdiction. Wherever the data is stored, we provide the same level of protection described in this policy.
9. Children’s Privacy
The service is intended for business users and is not directed at minors under the age of 18. If we discover that we have inadvertently collected personal information from a minor, we will delete the relevant data immediately.
10. Updates to This Policy
We may update this policy from time to time. Significant changes will be communicated through website announcements, in-app notifications, or email. Your continued use of the service after an update constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions, comments, or complaints about this policy, please contact us through official support channels or by email at [email protected], and we will respond as soon as possible.