1. Formation and Scope of This Agreement
These Terms constitute a legally binding agreement between you and SoarSCRM regarding your download, installation, registration, and use of the SoarSCRM software and related services (the "Service"), and define the rights and obligations of both parties. Together with the Privacy Policy and the Disclaimer, these Terms form the entire agreement governing your use of the Service; the processing of personal information is governed by the Privacy Policy.
2. Scope of Service
SoarSCRM provides global businesses with tools such as multi-platform customer message aggregation, realtime translation, customer profiles, message backup, quick replies, and team collaboration. The specific features available depend on the version and subscription plan you actually use, and features may change as the product evolves.
3. Account Registration and Security
1. You become a SoarSCRM user once you complete the registration steps as prompted. You must provide true, accurate, and valid information when registering, and update it promptly when it changes.
2. You are responsible for safeguarding your account and password. Any activity carried out through your account is deemed to be performed by you or with your authorization, and you are responsible for all activity under your account.
3. If you discover that your account has been compromised, your password has been leaked, or any other anomaly, contact us immediately through official support channels and we will help take reasonable protective measures.
4. Your account is for use by you or within your business team only, and may not be sold, rented, transferred, or used for any unauthorized third-party service.
4. User Conduct
1. You are responsible for the truthfulness, legality, and validity of all content you import, upload, transmit, or publish through the Service, and you bear all related legal liability. Such content does not represent the views or positions of SoarSCRM.
2. You may not use the Service to create, copy, publish, or distribute content that violates the laws and regulations of your region or the regions your business reaches, including but not limited to: content endangering national security; content inciting ethnic, racial, or religious hatred or discrimination; obscene, pornographic, gambling-related, violent, terrorist, or crime-inciting content; or content spreading rumors, insulting or defaming others, or infringing intellectual property or other lawful rights.
3. You may not use the Service for fraud, harassment, spam marketing, bulk unsolicited messaging, or similar activities, nor may you violate the terms of service and usage rules of third-party platforms such as WhatsApp, Telegram, and LINE.
4. You may not reverse engineer, crack, or redistribute the software, or interfere with or disrupt the normal operation of the Service in any way.
5. Handling of Violations
If you violate these Terms or applicable laws and regulations, SoarSCRM may, depending on the severity, issue warnings, require correction within a set period, delete related information, restrict certain features, or suspend or terminate the Service, and reserves the right to pursue legal liability in accordance with the law.
If you disagree with a measure taken, you may appeal through official support channels. We will review the relevant information and respond promptly; if the measure is confirmed to have been taken in error, we will restore the corresponding service.
6. Data Backup and Authorization
To prevent loss of data on your devices, SoarSCRM offers message and data backup to registered users. With your authorization, relevant data stored on your device is uploaded to SoarSCRM servers and can be restored to your device. We protect this data with the security measures described in the Privacy Policy. You can manage the backup scope within the product, and turning off backup does not affect the normal use of other features.
7. Fees and Subscriptions
1. Certain features of the Service are paid features. Plan contents, prices, and available capabilities are as clearly displayed on the purchase or renewal page. We will not add extra charges without your knowledge.
2. When your plan expires, the corresponding paid features will cease to be available. Except as otherwise required by law or agreed by both parties, fees for services already consumed are non-refundable.
3. Third-party costs arising from your use of the Service, such as network data charges from your carrier, are borne by you.
8. Third-Party Platforms and Services
1. The Service works in conjunction with third-party platforms such as WhatsApp, Telegram, and LINE. Changes to their rules, interfaces, account policies, or service status may affect the availability of certain features. SoarSCRM will do its best to adapt, but cannot guarantee the behavior of third-party platforms.
2. Any dispute between you and a third party arising from products or services provided by that third party through the Service shall be resolved between you and that third party.
9. Service Changes, Interruption, and Termination
1. Based on product iteration, compliance requirements, or operational arrangements, we may adjust, suspend, or terminate parts of the Service. For significant changes, we will make reasonable efforts to give advance notice through in-app notifications, email, or announcements.
2. For service interruptions or delays caused by system maintenance, network failures, force majeure, or third-party causes, we will do our best to restore service promptly.
3. You may stop using the Service at any time. To delete your account or export your data, you may submit a request through official support channels.
10. Limitation of Liability
To the maximum extent permitted by applicable law, SoarSCRM is not liable beyond the statutory scope for losses not caused by SoarSCRM’s fault, including those resulting from force majeure, third-party platform restrictions or policy changes, network or device failures, user error, or non-compliant use. Nothing in this section excludes liability that cannot be excluded or limited by law.
11. Notices
1. You must provide us with true and valid contact information (such as an email address and phone number), update it promptly when it changes, and remain reachable.
2. Notices we send via in-app messages, your registered email address, or other reasonable means are deemed delivered once successfully sent.
12. Updates to These Terms
We may revise these Terms from time to time. Revised Terms will be published on this page, and significant changes will be highlighted in a reasonable manner. Your continued use of the Service after an update constitutes acceptance of the revised Terms; if you do not agree, please stop using the Service and you may request account deletion.
13. Dispute Resolution and Contact
Disputes arising from these Terms should first be resolved through friendly negotiation. If you have any questions about these Terms, or need to file an appeal or feedback, please contact us through official support channels or by email at [email protected].